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Refund Policy

Last Updated On September 24, 2024.

A Legal Disclaimer

At Klockwise Records, LLC, we strive to provide high-quality recording, mixing, and audio production services. Your satisfaction is important to us, and we aim to resolve any issues you may have. However, due to the nature of our services, we have established the following refund policy:

1. Service-Based Refunds

  • Deposits: A non-refundable deposit may be required to secure your booking. This deposit reserves your session time and ensures the availability of our studio and staff.

  • Cancellations:

    • Client-Initiated Cancellations: If you cancel your booking more than 6 hours before your scheduled session, you may be eligible for a full refund of any payments made, excluding the non-refundable deposit.

    • Late Cancellations: Cancellations made within 5 hours of your scheduled session will not be eligible for a refund.

    • Studio-Initiated Cancellations: If Klockwise Records must cancel or reschedule your session due to unforeseen circumstances, you will be offered a full refund or the option to reschedule at no additional cost.

2. Unsatisfactory Service

  • If you are not satisfied with the results of our recording, mixing, or production services, please contact us within 3 days of receiving the final product. We will work with you to address your concerns and may offer revisions as appropriate.

  • Refunds for Services Rendered: Once a service has been fully delivered (e.g., completion of a recording or mixing session), refunds will generally not be provided. However, refunds may be considered on a case-by-case basis if there are significant, unresolved issues that cannot be remedied through revisions.

3. Product-Based Refunds

  • Digital Products: Due to the nature of digital audio files and related products (e.g., sample packs, loops, stems), all sales of digital products are final and non-refundable.

4. Custom Work

For custom audio production work, including original compositions, sound design, and bespoke mixing/mastering projects:

  • Upfront Payments: Custom work typically requires full or partial payment upfront. Due to the individualized nature of these services, refunds will not be issued once work has commenced. However, we will make every effort to ensure that the final product meets your expectations through revisions and adjustments.

5. How to Request a Refund

To request a refund, please contact us at:

In your request, please include details of the service provided, the reason for your refund request, and any supporting information. We will review your request and respond within 2 business days.

6. Exceptions

  • Refunds will not be issued for services or products where dissatisfaction results from a client’s failure to provide clear instructions or necessary materials.

  • Refunds may not be provided for any promotional or discounted services.

7. Changes to this Policy

  • Klockwise Records reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed about our refund practices.

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